Redemption conditions for vouchers
You can find the redemption conditions in our terms and conditions.
The following is an excerpt from our terms and condition.
9) Redemption of gift vouchers
9.1 Vouchers that can be purchased through the Seller's online store (hereinafter referred to as "Gift Vouchers") can only be redeemed in the Seller's online store, unless otherwise stated in the Voucher.
9.2 Gift vouchers and remaining credit balances of gift vouchers can be redeemed until the end of the third year following the year of the voucher purchase. Remaining credit balances will be credited to the customer until the expiration date.
9.3 Gift vouchers can only be redeemed before the order process is completed. Subsequent charging is not possible.
9.4 Only one gift certificate can be redeemed per order.
9.5 Gift Certificates can only be used for the purchase of goods and not for the purchase of additional Gift Certificates.
9.6 If the value of the gift certificate is not sufficient to cover the order, one of the other payment methods offered by the Seller can be chosen to pay the difference.
9.7 The credit balance of a gift voucher is neither paid out in cash nor does it bear interest.
9.8 The gift voucher is transferable. The Seller can make payments with discharging effect to the respective holder who redeems the gift certificate in the Seller's online store. This does not apply if the Seller has knowledge or grossly negligent ignorance of the non-authorization, incapacity or lack of authorization to represent the respective owner.